FAQ
- Q1 Sound comes out of my headphones or speakers incorrectly.
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A1
There are three things to consider: settings, operation and connection.
Please check each in the following order:1) Confirm the audio output destination setting
Open [Audio] in the rekordbox Preferences and check that the [audio] and [output channel] are selected correctly.
For details, refer to [Checking audio setup] in [rekordbox for Mac/Windows] in the Instruction Manual.2) Check the volume level operation
1. Play a track.
2. Set the TRIM knob to the center (12 o’clock).
3. Slide the channel fader to the top.
4. Slide the crossfader to the center.
5. Turn the MASTER LEVEL knob to 2 o'clock.If you don’t hear any sound from the headphones at this point, check the following:
6. Turn the HEADPHONES MIXING knob to the center.
7. Turn the HEADPHONES LEVEL knob all the way to the left.
8. Press the MASTER CUE button.
9. Turn the HEADPHONES LEVEL knob slowly to the right.3) Check the connection of speakers and headphones
For details, refer to [Connections] in the Instruction Manual.
Even if you’ve already connected them, disconnect and reconnect them to make sure they’re properly connected.
You can read the Instruction Manual [here].Net Number : 19 - Q2 I can't control rekordbox for Mac/Windows.
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A2
rekordbox for Mac/Windows or your operating system may not recognize the unit as a controller.
Mac
Follow the instructions in the troubleshooting guide [here].Windows
Refer to case 5 in the guide [here].You may solve the issue by doing the following:
- Disconnect any USB hubs and connect the unit directly to your PC/Mac.
- Disconnect any other USB devices.
- Quit all other applications.
- Connect to a different USB port.Net Number : 20 - Q3 Sound is affected by distortion or clipping.
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A3
If the volume level is too high, the sound may be affected by distortion or clipping.
Play a track and check the following:1) Check the channel level indicator
Adjust the level with the TRIM knob so the orange color lights up in the louder parts of the track.
2) Check the MASTER LEVEL knob isn't turned up too highIf sound skipping, sound cutting, or noise occurs, see [Troubleshooting_rekordbox] > "Sound skips, cuts, or is affected by noise.".
Net Number : 21 - Q4 Sound skips, cuts, or is affected by noise.
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A4
Three main factors can cause this and there are three possible countermeasures.
■When buffer size is the cause
If the buffer size is too low, sound cutting or noise may occur.
You can adjust buffer size in rekordbox [Preferences] < [Audio] < [Buffer size].First, select a large value such as 1024. If the problem clears up, adjust to a value small enough that you can’t feel a delay (latency).
*The appropriate value depends on the system environment.■When the connection or other equipment is the cause
An unstable connection with your PC/Mac may cause these problems.
To solve this, shut down your PC/Mac and disconnect all other USB devices and USB hubs.
Then, connect the unit directly to a different USB port.■When your system (PC/Mac) is the cause
The following may solve the issue:
- Quit all other applications
- Disconnect from the internet and exit security software
- Turn off wireless connections such as Wi-Fi or Bluetooth
- Turn off power-saving settings
- Turn off audio enhancements (Windows)If your computer's system doesn’t meet the requirements of rekordbox, it may cause the issue.
Read details on system requirements [rekordbox.com].Net Number : 22 - Q5 Some audio files won't play.
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A5
If you can't play audio files with rekordbox for Mac/Windows, check if the following applies:
- The file format is not supported by rekordbox.
- Only limited applications can play the audio file: e.g. the audio file was downloaded from Apple Music etc.
- The location of the audio file has changed.
- The music file is damaged.
For details, see "Management" and "Music files that can be loaded and played (file formats)" in the rekordbox Instruction Manual.
You can read the rekordbox Instruction Manual [rekordbox.com].Net Number : 23 - Q6 rekordbox for Mac/Windows doesn't work smoothly. E.g. playback stops frequently.
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A6
Three main factors can cause this and there are three possible countermeasures.
■When the Windows built-in sound device setting is the cause
Refer to case 4 in the troubleshooting guide [here].■When the connection or other equipment is the cause
An unstable connection with your PC/Mac may cause this problem.
To solve this, shut down your PC/Mac and disconnect all other USB devices and USB hubs.
Then, connect the unit directly to a different USB port.■When your system (PC/Mac) is the cause
The following may solve the issue:
- Quit all other applications
- Disconnect from the internet and exit security software
- Turn off wireless connections such as Wi-Fi or Bluetooth
- Turn off power-saving settings
- Turn off audio enhancements (Windows)If your computer's system doesn’t meet the requirements of rekordbox, it may cause the issue.
Read details on system requirements [rekordbox.com].Net Number : 24 - Q7 Lights flash and the unit doesn't work properly.
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A7
If this happens immediately after you’ve updated the firmware, the update may have failed.
Try updating the firmware again or disconnect the USB cable and AC adapter, wait for at least 1 minute and turn on the power.
If this doesn’t solve the issue, request a repair.Net Number : 25