FAQ
- Q1 Sound comes out of my headphones or speakers incorrectly.
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A1
There are three things to consider: settings, operation, and connection.
Please check each in the following order:1) Confirm the settings on the Serato DJ Pro screen
1. Click the icon in [My Serato] in the upper right of the screen.
2. Check that [Serato DJ Pro is activated] and [DDJ-FLX6] are shown on the screen.
If not, read the DDJ-FLX6 FAQ >[Troubleshooting_Serato DJ Pro] > "The Serato DJ Pro screen does not react when the DDJ-FLX6 is connected.".2) Check the volume level operation
1. Play a track.
2. Set the TRIM knob to the center (12 o’clock).
3. Slide the channel fader to the top.
4. Slide the crossfader to the center.
5. Turn the MASTER LEVEL knob to 2 o'clock.If you don’t hear any sound from the headphones at this point, check the following:
6. Turn the HEADPHONES MIX knob to the center.
7. Turn the HEADPHONES LEVEL knob all the way to the left.
8. Press the MASTER CUE button.
9. Turn the HEADPHONES LEVEL knob slowly to the right.3) Check the connection of speakers and headphones
For details, refer to [Connections] in the Instruction Manual.
Even if you’ve already connected them, disconnect and reconnect them to make sure they’re properly connected.
*You can't output audio from PC/Mac speakers.You can read the Instruction Manual [here].
Net Number : 33 - Q2 The Serato DJ Pro screen does not react when the DDJ-FLX6 is connected.
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A2
Serato DJ Pro or your operating system may not recognize the unit as a controller.
Mac
Follow the instructions in the troubleshooting guide [here].Windows
Refer to Case 3 in the guide [here].You may solve the issue by doing the following:
- Disconnect any USB hubs and connect the unit directly to your PC/Mac.
- Disconnect any other USB devices.
- Quit all other applications.
- Connect to a different USB port.Net Number : 34 - Q3 Sound is affected by distortion or clipping.
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A3
If the volume level is too high, the sound may be affected by distortion or clipping.
Play a track and check the following:1) Check the channel level indicator
Adjust the level with the TRIM knob so the orange color lights up in the louder parts of the track.
2) Check the MASTER LEVEL knob isn't turned up too high.If sound skipping, sound cutting, or noise occurs, see [Troubleshooting_Serato DJ Pro] > "Sound skips, cuts, or is affected by noise.".
Net Number : 35 - Q4 Sound skips, cuts, or is affected by noise.
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A4
Three main factors can cause this and there are three possible countermeasures.
■When buffer size is the cause
If the buffer size is too low, sound cutting or noise may occur.
You can adjust buffer size in Serato DJ Pro [Setup] < [Audio] < [USB Buffer size].
First, select a large value such as 20 ms. If the problem clears up, adjust to a value small enough that you can’t feel a delay (latency).
*The appropriate value depends on the system environment.■When the connection or other equipment is the cause
An unstable connection with your PC/Mac may cause these problems.
To solve this, shut down your PC/Mac and disconnect all other USB devices and USB hubs.
Then, connect the DDJ-FLX6 directly to a different USB port.■When your system (PC/Mac) is the cause
The following may solve the issue:
- Quit all other applications
- Disconnect from the internet and exit security software
- Turn off wireless connections such as Wi-Fi or Bluetooth
- Turn off power-saving settingsIf your computer's system doesn’t meet the requirements of Serato DJ Pro, it may cause the issue.
Read details on system requirements [here].Net Number : 36 - Q5 Some audio files won't play.
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A5
If you can't play audio files with Serato DJ Pro, check if the following applies:
- The file format is not supported by Serato DJ Pro.
- Only limited applications can play the audio file: e.g. the audio file was downloaded from Apple Music etc.
- The location of the audio file has changed.
- The music file is damaged.For details, refer to Serato DJ Pro software manual.
You can read the Serato DJ Pro software manual [here].Net Number : 37 - Q6 It takes much time for Serato DJ Pro to show the virtual decks after the app is launched.
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A6
The virtual decks are shown after Serato DJ Pro recognizes the connected device.
When multiple ASIO drivers are installed or multiple audio devices are connected to your PC/Mac, it may take time for Serato DJ Pro to recognize the controller.
Please uninstall unnecessary ASIO drivers and virtual audio devices. Visit the website of relevant ASIO driver manufacturers for details of how to uninstall them.Net Number : 38