Pioneer DJ Support  
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DDJ-SR2

FAQ

Q1 The message [Log in with the computer administrator's account] appears and Serato DJ cannot be installed.
A1

Set the cursor to the Serato DJ application's shortcut icon, then right-click and display the properties. In the Compatibility tab there is an item called Privilege Level. Check "Run This Program As An Administrator", then click [OK]. Once the dialog box closes, launch the Serato DJ application.

Net Number : 16
Q2 Operation is possible with Serato DJ but the sound is not output. The DDJ-SR2 is recognized by the computer.
A2

(1) Check whether or not the TRIM control, channel fader, crossfader, MASTER LEVEL control, EQ control, FILTER control, and BOOTH LEVEL control are at appropriate positions.
For details, see "Playing tracks and outputting the sound" in "Before start (Important) / Quick Start Guide."

(2) If multiple USB devices (mouse, keyboard, etc.) are connected to the same USB bus system on the computer or to a USB hub, correct operation may not be possible due to problems of the USB bus's band or compatibility between USB devices.
In this case, the problem can sometimes be solved by changing the connected USB port.

(3) Sound may sometimes not be output after the INPUT SELECT switch is switched. This is in accordance with the specifications of Serato DJ.
Return the channel fader to the zero position and then try increasing the level again.

(4) Set the position of the INPUT SELECT switch to any of DECK 1/2/3/4.

Net Number : 33
Q3 I installed Serato DJ and now a BUY/ACTIVATE icon is displayed on the Online menu. Do I need to activate the software or purchase Serato DJ?
A3

If you are using the DDJ-SR2, you do not need to activate the software or a purchase a license. But you need activate the Pitch n' Time DJ before you use them.

Net Number : 41

 

 

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