Is the driver software already installed on the computer?
For Windows, install the driver software from the included CD-ROM.
Refer to “Installing the software” on the operating instructions to install the driver software.

[How to output the sound]
How to output the sound from CH1 is described below as an example.

-Outputting the sound from MASTER OUT:
　Ensure that the volume of the devices (Powered amplifier, powered speaker, etc.) connected to [MASTER OUT ] is properly adjusted.
　Please note if the volume is increased too high, an extremely loud sound would be output.
　1. Turn the knob to an appropriate position.

　2. Play a track.
　3. Move the channel fader away from you.
　4. Turn the [TRIM] knob to adjust the orange LED of the channel level indicators to light at the peak level.
　5. Turn the [MASTER LEVEL] knob to adjust the output sound from the speakers.

-Outputting the sound from a headphone:
　1. Adjust the knob position.

　2. Press the [CUE] button on CH1.
　3. Turn the [HEADPHONES LEVEL] knob to adjust the output sound from the headphone to the appropriate level.

Please check the following things.

1) Is the firmware the latest?
The firmware is system software program on DDJ-SB device.
Please update the latest firmware to enhance the product's performance.
　⇒Check the latest firmware version

2) Aren't the jog dials dirty?
Because the jog on this unit has a touch sensor, dirt or hand cream on your hand onto the jog would prevent the touch sensor from fully functioning.

Please use a soft and dry cloth for cleaning the jog.
Clean the stain with the dampened and wrung-out cloth with diluted neutral detergent by 5-6 times of water.
Then, wipe the jog using a dry cloth.

3) Please conduct the following test to sort out the cause:
-Touch on a jog with one hand and touch on any part of DDJ-SB other than the jogs with another hand:
　If the jog does not work, the unit itself could be the cause of this problem.
　If the jog works, the problem could be caused by the devices connected to the unit.

-Depending on your computer, especially for a Build-to-Order PC, an amplifier connected to DDJ-SB and the grounding conditions, the touch sensor of the jogs might not work properly as expected.

Please check the following items:
1. Is your computer spec above the minimum requirements for the DJ software?
　　⇒ Check the minimum requirements

2. Are the knobs and sliders for volume level appropriately adjusted?
　　⇒ Check the position of all the knobs and switches of DDJ-SB.
　　　Read this category first when you see a trouble. > No audio output through the master output or headphones.

3. Is the buffer size appropriately adjusted?
　　The latency (the time from which the DDJ-SB is operated until the sound is output) can be shortened by lowering the buffer size setting.
　　If there are interruptions in the sound, increase the buffer size, but note that this makes the latency longer.
　　Set the buffer size to the minimum value at which no interruptions in the sound occur.

For those using Mac OS:
　The buffer size can be adjusted in the Serato DJ Intro setup.

For those using Windows:
　In the same way as at the buffer size setting in the Serato DJ Intro setup, the buffer size can also be set by setting the kernel buffer number in the DDJ_SB ASIO settings utility.
　Use the procedure below to set the buffer size to the minimum value at which no interruptions in the sound occur.
　Check that no interruptions in the sound occur with the Serato DJ Intro’s default setting (buffer size: 512 samples).

[If no interruptions in the sound occur with the default setting]
　1.  Set [USB BUFFER SIZE (LATENCY)] in the Serato DJ software to the minimum buffer size at which no interruptions in the sound occur.
　2.  Launch [DDJ_SB ASIO Settings Utility], change [Kernel Buffers] to [2], and check that no interruptions in the sound occur.
　3.  If no breaks in the sound occur, set [USB BUFFER SIZE (LATENCY)] in the Serato DJ Intro software to the minimum buffer size at which no interruptions in the sound occur.
　　If interruptions in the sound do occur, change [Kernel Buffers] in the [DDJ_SB ASIO Settings Utility] to [3].

**[If interruptions in the sound occur with the default setting]
　1.  Launch [DDJ_SB ASIO Settings Utility] and change [Kernel Buffers] to [4].
　2.  Set [USB BUFFER SIZE (LATENCY)] in the Serato DJ software to the minimum buffer size at which no interrruptions in the sound occur.
　
4. Are the input levels of MIC and other connected devices appropriate?
　Is the DDJ-SB unit connected to any device with high output level such as a wireless microphone?
　If the output level switch or gain adjustment is equipped with the wireless microphone or other devices, please lower the signal level to the mic input of this unit.
　For further details, please refer to the instruction manuals of such devices.
　The standard input level/ input impedance of the mic input of DDJ-SB is -52dBu/10kΩ.

5. Isn't the Master Tempo turned on?
　When the Master Tempo is turned on, sound quality sometimes changes depending on tracks you play due to the key control process for keeping the same key.
　This is not a defect but a normal process which is unavoidable.

6. Don't you use a USB hub?
　Please do not use a USB hub. Please connect DDJ-SB directly to your computer's USB terminal.

7. Don't you have other applications run background?
　Please close all the applications including a screen saver and resident software.
　(Please ensure the internet access is cut off to secure your computer before closing the virus security software.)

8. Is the USB cable correctly connected?
　Please connect your computer to DDJ-SB using the included USB cable.

9. Is your computer on power saving mode?
　Please cancel the power saving mode of your computer.

10. Does your computer have Blue Tooth or other wireless connection?
　Please turn off Blue Tooth or other wireless connections.

11. Aren't any other USB devices than DDJ-SB connected to your computer?
　Please disconnect all the USB devices including external hard discs and key boards from your computer depending on your computer models.
　Then, check how it works.

12. When your computer has multiple USB ports, please try using another port to check how it works.

The Auto Loop function cannot be used with tracks for which the BPM is not set.
In Serato DJ Intro’s offline mode, check that [Set Auto BPM] is checked, then reanalyze the track.
For details, see the Serato DJ Intro User Manual.

If you think there may be a problem with the unit, first check the items below.

1. Is the driver software installed?
With Windows, the ASIO driver software must be installed.
(There is no need to install driver software with Mac OS.)
-> Check the installation procedure.
　　Installation/Connections > Tell me how to install and uninstall the driver software.

2. Is a USB connection device other than the DDJ-SB connected to the computer?
With all other USB connection devices other than the DDJ-SB disconnected, turn the DDJ-SB power’s off, quit Serato DJ Intro, then turn the DDJ-SB’s power back on.
Once the DDJ-SB’s startup illumination is finished, launch Serato DJ Intro.

3. Are the DDJ-SB’s knobs and switches set appropriately?
-> Check the DDJ-SB’s knobs and switches.
　　Read this category first when you see a trouble. > No audio output through the master output or headphones.

Frequently asked questions
-There is no response when the jog dial is touched.
　Read this category first when you see a trouble. > The JOG dial does not react even when touching it.

-Sound skips, sound is interrupted, sound is distorted or there is noise.
　Read this category first when you see a trouble. > Audio distortion, glitches, clicks, dropouts or noise

-Performance pads don’t work.
　Read this category first when you see a trouble. > The AUTO LOOP do not work.

Look for other symptoms.
-> Troubleshooting
-> Troubleshooting - Serato DJ software

Exchanging DJ information with other users
-> To the Pioneer DJ forum
-> To the Serato DJ forum