DDJ-WeGO |
FAQ
- Q1 DDJ-WeGO is not recognized or does not work. (An error message appears when a DJ software is launched.)
-
A1
Please check the following items:
1. Did you install the driver software for Windows?
Windows need to have an ASIO driver installed.
(Mac OS does not need it.)Please see the Operating Instructions for details of installation.
http://www.pioneerdj.com/en/support/documents/ddj-wego2. Does your computer recognize DDJ-WeGO?
Windows
Go to [Start] menu -> [All programs] > [Pioneer] > [DDJ_WeGO] and click [DDJ Version Display Utility].
The driver software version and the firmware version of DDJ-WeGO are displayed as in the figure below.
Check if the displayed versions of both firmware and driver software are the latest.
⇒Check the latest firmware version
⇒Check the latest driver softwareMac OS
1) Connect DDJ-WeGO to your computer and turn on the power of DDJ-WeGO.
2) Open the [Applications] folder → [Utilities] folder → [System Profiler].
3) Choose [PIONEER DDJ-WeGO] from ▼Hardware - USB
Check if the displayed firmware version is the latest.
3. Did you finish setting up the DJ software?
Appropriate settings are required to output the sound from the Headphone and Master Out of DDJ-WeGO.No additional setting is needed for Serato DJ Intro.
⇒ How to set up Serato DJ
⇒ How to set up TRAKTOR PRO2
⇒ How to set up djay LE for Mac
⇒ How to set up djay for Mac
⇒ How to set up djay for iPad / vjay for iPadCheck the settings of Virtual DJ:
If you use Virtual DJ LE Ver7.4 or later, the following process is not necessary.When you use Windows OS:
1) Click [CONFIG] on the upper left of the computer screen.
[Settings] window appears.
Select the items below in the [Sound Setup] tab.
1. [Inputs]：[NONE].
2. [Sound card]：[ASIO DRIVER] and [Pioneer DDJ_WeGO ASIO].
3. [Outputs]：[HEADPHONES] and [Master: Chan 1&2/Headphones: Chan 3&4].
4. Tick [Ultra-latency ASIO].
2) Click [Apply], then [OK].When you use Mac OS:
1) Click [CONFIG] on the upper left on the computer screen.
[Settings] window appears.
Select the items below in the [Sound Setup] tab.
1. [Inputs]：Select [NONE].
2. [Sound card]：Select [4-OUT CARD] and [Pioneer DDJ-WeGO].
3. [Outputs]：Select [HEADPHONES] and [Master: Chan 1&2/Headphones: Chan 3&4].
2) Click [Apply], then [OK].4. Did you launch the device in the correct order?
DDJ-WeGo should be powered on always before any DJ software is launched.Correct order: Turn on the power of DDJ-WeGO.
When the launch illumination of DDJ-WeGO is finished, the JOG is lit in the selected color as well as the JOG FX buttons in red.
Then, launch a DJ software.5. Is the USB cable correctly connected?
Please connect your computer to DDJ-WeGO using the included USB cable.6. Don't you use a USB hub?
Please do not use a USB hub. Please connect DDJ-WeGO directly to your computer's USB terminal.7. Don't you have other applications run background?
Please close all the applications including a screen saver and resident software.
(Please ensure the internet access is cut off to secure your computer before closing the virus security software.)9. Aren't any other USB devices than DDJ-WeGO connected to your computer?
Please disconnect all the USB devices including external hard discs and key boards from your computer depending on your computer models. Then, check how it works.10.When your computer has multiple USB ports, please try using another port to check how it works.
11.Check your computer's sound settings.
Windows: Sound settings
1) Connect DDJ-WeGO to your computer and turn the power on.
Go to [Control Panel] - [Hardware and Sound] and click [Sound].
2) If PIONEER DDJ-WeGO has been selected as "Default Device", go to 3.
3) Choose other sound device rather than PIONEER DDJ-WeGO and click "Set as Default Device". Close the window by clicking "OK".
4) Close the control panel and restart your computer.
Mac Audio MIDI setting reload
1) Connect DDJ-WeGO to your computer and turn the power on.
2) Open [Applications] folder-> [Utilities] folder -> [Audio MIDI Setup.app].
3) Open the [Audio Device] window. After the [Audio MIDI Setup] window pops up, click [Window] and choose [Show MIDI Window].
4) When the [MIDI Studio] window opens up, click [PIONEER DDJ-WeGO] icon. When the icon turns to blue color, click [Remove Device]. "PIONEER DDJ-WeGO" icon disappears and comes back again.
5) Close [Audio MIDI Setup] and turn off the power of DDJ-WeGO.
6) Turn on the power of DDJ-WeGO and run a DJ Application.Net Number : 105
-Serato DJ is a registered trademark of Serato Audio Research Ltd., registered in the U.S. and other countries.
-TRAKTOR is a registered trademark of Native Instruments.
-Windows®" is a registered trademark of Microsoft Corporation in the United States and other countries.
-Mac OS, MAC, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries.
-iOS is a trademark on which Cisco holds the trademark right in the US and certain other countries.
-Other names of products, companies, and organizations herein are the trademarks or registered trademarks of their respective owners.