Pioneer DJ Support  
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DDJ-SX3

FAQ

Q1 DDJ-SX3 is not recognized even when Serato DJ Pro is launched.
A1

Check the followings.

1. Is the driver software installed?

For the installation procedure, check the Operating Instructions. The driver software and the Operating Instructions can be downloaded from the support page.
　　Driver Software
　　Operating Instructions

2. Is the DDJ-SX3 recognized on your PC/Mac?
Check that the DDJ-SX3 firmware version is displayed with the following procedures.
-Window 10:
Click the Start button > [Pioneer] > [DDJ-SX3 Settings Utility].
-Windows 8.1:
Click [Apps View] > [Pioneer] > [DDJ-SX3 Settings Utility].
-Window 7:
Click [Start] menu > [All Programs] > [Pioneer] > [DDJ-SX3] > [DDJ-SX3 Settings Utility].
-Mac:
1. Open the [Applications] folder in Finder.
2. Click [Applications] > [Pioneer] > [DDJ-SX3] > [DDJ-SX3 Setting Utility].

The unit has been recognized if the firmware version is displayed in the About tab.

3. Is the USB cable connected correctly?
　⇒ Connect the PC/Mac and the DDJ-SX3 with the supplied USB cable.

4. Isn't a USB hub being used?
　⇒ A USB hub cannot be used. Be sure to connect the unit to the PC/Mac's USB port.

5. Aren't other applications running?
Close all applications including the screen-saver and resident software.
(When closing virus security software, etc., be sure that the Internet connection is disconnected before closing the software to ensure PC/Mac security.)

6. Is a USB device other than the DDJ-SX3 connected to the PC/Mac?
Disconnect any external hard disks, keyboards and other USB devices.

7. If the PC/Mac has multiple USB ports, try another USB port.

8. Check the sound settings on the PC/Mac.
Please replace DDJ-1000 with DDJ-SX2 when you read the explanation in the linked page.
⇒Q.I cannot control DJ application software on my computer from DDJ-1000.

Net Number : 25

 

 

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