DDJ-ERGO-V |
FAQ
- Q1 DDJ-ERGO is not recognized or operational. (An error occurs when DJ Software is executed)
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A1
Confirm following Q2 to Q10.
Net Number : 161 - Q2 Does your computer recognize DDJ-ERGO?
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A2
Windows
Click the Windows [Start] menu>[All Programs]>[Pioneer]>[DDJ]>[Pioneer DDJ Version Display Utility].
Driver software version and firmware version are displayed like below. Check if both are the latest version.
Driver software : Ver1.100
Firmware : Ver1.20 （September, 2012)See if your DDJ-ERGO firmware is the latest.
See if your DDJ-ERGO driver software is the latest.Mac OS
1. Connect DDJ-ERGO to your computer and turn DDJ-ERGO power on.
2. Open [Application] folder, [Utilities] folder and [System Profiler] folder.
3. Choose [PIONEER DDJ-ERGO] from ▼Hardware - USB
Check if both firmware and driver software are the latest.
Net Number : 162 - Q3 Is DJ Software properly set up?
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A3
Serato DJ Intro : Not required to setup anything.
TRAKTOR PRO 2 : Please see the Set Up Guide.
Djay : Please see the Set Up Guide.Virtual DJ : Please check Vitual DJ's configuration below.
Virtual DJ on Windows
1. Click [CONFIG] on upper-right on the display. [Settings] will be displayed.
Please set up followings on the [Sound Setup] tabs.
1) [Inputs] : Choose [MICROPHONE]
2) [Sound card] : Choose [Pioneer DDJ ASIO] and check [Ultra-latency ASIO]
3) [Outputs] : Choose [Master : Chan 1&2 Headphones : 3&4]
2. Click [Apply] and [OK]Virtual DJ on Mac OS
1. Click [CONFIG] on upper-right on the display. [Settings] will be displayed.
Please set up followings on the [Sound Setup] tabs.
1) [Inputs] : Choose [MICROPHONE]
2) [Sound card] : Choose [4-IN/4-OUTCARD] and [PIONEER DDJ-ERGO]
3) [Outputs] : Choose [Master : Chan 1&2 Headphones : 3&4]
2. Click [Apply] and [OK]Net Number : 163 - Q4 Follow the Power-On sequence order.
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A4
Power on sequence of DDJ-ERGO and DJ Software.
Please follow the Power on sequence to operate DDJ-ERGO and DJ Software properly. You may encounter audio loss on output terminal or you may not be able to control DJ Software.
1. Power on DDJ-ERGO first.
2. Confirm power on sequence of DDJ-ERGO.
-Initial power sequence illumination completed.
-[DECK A], [DECK B] buttons and JOG LED turns to red.
3. Run DJ Software on your computer.Net Number : 164 - Q5 Is a USB cable properly connected?
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A5
Connect DDJ-ERGO and you computer by a USB cable bundled with DDJ-ERGO.
Net Number : 165 - Q6 Are you using a USB hub?
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A6
A USB hub is not supported. Please use the USB terminal on your computer.
Net Number : 166 - Q7 Are you running another software rather than DJ Software?
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A7
Shut down all software running on your computer including anti-virus software. For your computer's security, disconnect your computer from the network when you shut down the anti-virus software.
Net Number : 167 - Q8 Is there other USB devices connected to you computer rather than DDJ-ERGO?
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A8
Disconnect all USB devices except DDJ-ERGO.
Net Number : 168 - Q9 Does your computer have more than 2 USB ports?
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A9
Try on the other USB terminal on your computer.
Net Number : 169 - Q10 Check your computer's sound setting.
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A10
Windows computer sound settings
1. Connect DDJ-ERGO to your computer and turn it power on.
Go [ControlPanel] - [Hardware and Sound] and click [Sound]
2. If PIONEER DDJ-ERGO has been "Default Device", go to 3.
3. Choose other sound device rather than PIONEER DDJ-ERGO and click "Set as Default Device".
Close the window by clicking "OK".
4. Close the control panel and resart your computer.
Mac Audio MIDI setting reload
1. Connect DDJ-ERGO to your computer and turn it power on.
2. Open [Applications] folder, [Utilities] folder and [Audio MIDI Setup.app].
3. Open [Audio Device] window. Confirm that [Audio MIDI Setup] windows pops up.
Click [Window] and choose [Show MIDI Window].
4. [MIDI Studi] window opens up, click [PIONEER DDJ-ERGO] icon.
The icon turns to blue color, click [Remove Device].
"PIONEER DDJ-ERGO" icon dissapers and comes back again.
5. Close [Audio MIDI Setup] and turn DDJ-ERGO power off.
6. Turn DDJ-ERGO power on and run DJ Application.Net Number : 170
-Serato DJ is a registered trademark of Serato Audio Research Ltd., registered in the U.S. and other countries.
-TRAKTOR is a registered trademark of Native Instruments.
-Cross DJ and Cross are registered trademarks of MixVibes.
-Windows® is a registered trademark of Microsoft Corporation in the United States and other countries.
-Mac OS, MAC, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries.
-iOS is a trademark on which Cisco holds the trademark right in the US and certain other countries.
-Other names of products, companies, and organizations herein are the trademarks or registered trademarks of their respective owners.