Please check the following items:

1. Did you install the driver software?
If you use a Windows computer, you need to install an ASIO driver. If you use a Mac computer, you do not need to install the driver.

Before you install the ASIO driver, turn off the power of DDJ-WeGO and disconnect a USB cable between DDJ-WeGO and your computer. Please shut down all software on your computer if any is running.

1) Turn the power of your computer.
2) Insert a CD-ROM bundled with DDJ-WeGO.
3) Double click [Pioneer_DDJ_WeGO_Driver_XXXXX.exe]. XXXXX represents version number.
4) Follow the instruction on the display.
Please refer to the Operating Instructions as well.

The ASIO driver can be downloaded from the URL below.
http://www.pioneerdj.com/en/support/software/ddj-wego#drivers

2. Did you finish setting up the DJ software?
Appropriate settings are required to output the sound from the Headphone and Master Out of DDJ-WeGO.

No additional setting is needed for Serato DJ Intro.
⇒ How to set up Serato DJ
⇒ How to set up TRAKTOR PRO2
⇒ How to set up djay LE for Mac
⇒ How to set up djay for Mac
⇒ How to set up djay for iPad / vjay for iPad

Check the settings of Virtual DJ:
If you use Virtual DJ LE Ver7.4 or later, the following process is not necessary.

When you use Windows OS:
1) Click [CONFIG] on the upper left of the computer screen.
[Settings] window appears.
Select the items below in the [Sound Setup] tab.

　　　　　1. [Inputs]：[NONE].
　　　　　2. [Sound card]：[ASIO DRIVER] and [Pioneer DDJ_WeGO ASIO].
　　　　　3. [Outputs]：[HEADPHONES] and [Master: Chan 1&2/Headphones: Chan 3&4].
　　　　　4. Tick [Ultra-latency ASIO].
2) Click [Apply], then [OK].

When you use Mac OS:
1) Click [CONFIG] on the upper left on the computer screen.
[Settings] window appears.
Select the items below in the [Sound Setup] tab.

　　　　　1. [Inputs]：Select [NONE].
　　　　　2. [Sound card]：Select [4-OUT CARD] and [Pioneer DDJ-WeGO].
　　　　　3. [Outputs]：Select [HEADPHONES] and [Master: Chan 1&2/Headphones: Chan 3&4].
2) Click [Apply], then [OK].

3. Did you launch the device in the correct order?
DDJ-WeGo should be powered on always before any DJ software is launched.

Correct order: Turn on the power of DDJ-WeGO.
When the launch illumination of DDJ-WeGO is finished, the JOG is lit in the selected color as well as the JOG FX buttons in red.
Then, launch a DJ software.

4. Is the USB cable correctly connected?
Please connect your computer to DDJ-WeGO using the included USB cable.

5. Don't you use a USB hub?
Please do not use a USB hub. Please connect DDJ-WeGO directly to your computer's USB terminal.

6. Are the volume knobs and sliders of DDJ-WeGO properly set?

Make sure to adjust the knobs and sliders on the DDJ-WeGO device.

Master Out:
Please appropriately adjust the [EQ (HI/MID/LOW)] knobs, the channel faders and the cross fader and the [MASTER VOL] knob circled in red.

Headphone Out:
In addition to the knobs and faders adjusted in the above steps for Master Out, please appropriately adjust the Headphone Cue button, the [HEADPHONES MIX] knob and the [HEADPHONS VOL] knob circled in blue.

　　Functions of the controls: Please see the "Operating Instructions"
　　The "Operating Instructions" can be downloaded from the URL below.
　　http://www.pioneerdj.com/en/support/documents/ddj-wego

Make sure to properly adjust all the controls on Virtual DJ LE.
Some of the knobs on DDJ-WeGO are not synced with those on Virtual DJ LE even when the are connected to use them together. Please make sure to adjust such knobs on Virtual DJ.

　　[MASTER] circled in red: Turn this knob to the far right at MAX position. The Master Out volume level is usually adjusted on DDJ-WeGO.
　　[Headphones VOL] circled in blue: Turn this knob to the far right at MAX position. The Headphone volume level is usually adjusted on DDJ-WeGO.
　　[GAIN] circled in green: This is automatically adjusted when a track is loaded.

7. If you use an external amplifier, is the setup done properly?
Check if the input selector is set properly and the volume level is optimal.

8. Don't you have other applications run background?
Please close all the applications including a screen saver and resident software.
(Please ensure the internet access is cut off to secure your computer before closing the virus security software.)

9. Aren't any other USB devices than DDJ-WeGO connected to your computer?
Please disconnect all the USB devices including external hard discs and key boards from your computer depending on your computer models. Then, check how it works.

10.When your computer has multiple USB ports, please try using another port to check how it works.

11.Check your computer's sound settings.
Windows: Sound settings
1) Connect DDJ-WeGO to your computer and turn the power on.
Go to [Control Panel] - [Hardware and Sound] and click [Sound].

2) If PIONEER DDJ-WeGO has been selected as "Default Device", go to 3.

3) Choose other sound device rather than PIONEER DDJ-WeGO and click "Set as Default Device". Close the window by clicking "OK".

4) Close the control panel and restart your computer.

Mac Audio MIDI setting reload
1) Connect DDJ-WeGO to your computer and turn the power on.
2) Open [Applications] folder-> [Utilities] folder -> [Audio MIDI Setup.app].
3) Open the [Audio Device] window. After the [Audio MIDI Setup] window pops up, click [Window] and choose [Show MIDI Window].

4) When the [MIDI Studio] window opens up, click [PIONEER DDJ-WeGO] icon. When the icon turns to blue color, click [Remove Device]. "PIONEER DDJ-WeGO" icon disappears and comes back again.

5) Close [Audio MIDI Setup] and turn off the power of DDJ-WeGO.
6) Turn on the power of DDJ-WeGO and run a DJ Application.