DDJ-SB3

Q1 No audio output through the master output or headphones.: A1

[How to output the sound]
How to output the sound from CH1 is described below as an example.

-Outputting the sound from MASTER OUT:
Ensure that the volume of the devices (Powered amplifier, powered speaker, etc.) connected to [MASTER OUT ] is properly adjusted. Please note if the volume is increased too high, an extremely loud sound would be output.
1. Turn the knob to an appropriate position.
2. Play a track.
3. Move the channel fader away from you.
4. Turn the [TRIM] knob to adjust the orange LED of the channel level indicators to light at the peak level.
5. Turn the [MASTER LEVEL] knob to adjust the output sound from the speakers.

-Outputting the sound from a headphone:
1. Adjust the knob position.
2. Press the [CUE] button on CH1.
3. Turn the [HEADPHONES LEVEL] knob to adjust the output sound from the headphone to the appropriate level.

Net Number : 36
Q2 The JOG dial does not react even when touching it.: A2

Please check the following things.
1) Is the VINYL button lit?
Turning VINYL on/off changes the operation.

2) Is the firmware the latest?
The firmware is system software program on DDJ-SB3 device.
Please update the latest firmware to enhance the product's performance.

3) Aren't the jog dials dirty?
Because the jog on this unit has a touch sensor, dirt or hand cream on your hand onto the jog would prevent the touch sensor from fully functioning.

Please use a soft and dry cloth for cleaning the jog.
Clean the stain with the dampened and wrung-out cloth with diluted neutral detergent by 5-6 times of water.
Then, wipe the jog using a dry cloth.

4) Please conduct the following test to sort out the cause:
-Touch on a jog with one hand and touch on any part of DDJ-SB3 other than the jogs with another hand:
If the jog does not work, the unit itself could be the cause of this problem.
If the jog works, the problem could be caused by the devices connected to the unit.

-Depending on your computer, especially for a Build-to-Order PC, an amplifier connected to DDJ-SB3 and the grounding conditions, the touch sensor of the jogs might not work properly as expected.

Net Number : 37
Q3 Audio distortion, glitches, clicks, dropouts or noise: A3

Please check the following items:

1. Is your computer spec above the minimum requirements for the DJ software?
　Serato DJ Lite – General > What are the system requirements (recommended operating environment) for Serato DJ?

2. Are the knobs and sliders for volume level appropriately adjusted?
　Read this category first when you see a trouble > No audio output through the master output or headphones.

3. Is the buffer size appropriately adjusted?
　Functions > How should I adjust the buffer size?

4. Are the input levels of MIC and other connected devices appropriate?
　Troubleshooting > Microphone output sound is distorted.

5. Isn't the Key Lock turned on?
When the Key Lock is turned on,
sound quality sometimes changes depending on tracks you play due to the key control process for keeping the same key.
This is not a defect but a normal process which is unavoidable.

6. Don't you use a USB hub?
Please do not use a USB hub. Please connect DDJ-SB3 directly to your computer's USB terminal.

7. Don't you have other applications run background?
Please close all the applications including a screen saver and resident software.
(Please ensure the internet access is cut off to secure your computer before closing the virus security software.)

8. Is the USB cable correctly connected?
Please connect your computer to DDJ-SB3 using the included USB cable.

9. Is your computer on power saving mode?
Please cancel the power saving mode of your computer.

10. Does your computer have Blue Tooth or other wireless connection?
Please turn off Blue Tooth or other wireless connections.

11. Aren't any other USB devices than DDJ-SB3 connected to your computer?
Please disconnect all the USB devices including external hard discs
and key boards from your computer depending on your computer models.
Then, check how it works.

12. When your computer has multiple USB ports, please try using another port to check how it works.

Net Number : 38
Q4 If you think there may be a problem with the unit, first check the items below.: A4

If you think there may be a problem with the unit, first check the items below.

1. Is a USB connection device other than the DDJ-SB3 connected to the computer?
With all other USB connection devices other than the DDJ-SB3 disconnected, turn the DDJ-SB3 power's off,
quit Serato DJ Lite, then turn the DDJ-SB3's power back on.
Once the DDJ-SB3's startup illumination is finished, launch Serato DJ Lite.

2. Are the DDJ-SB3's knobs and switches set appropriately?
-> Check the DDJ-SB3's knobs and switches.

Frequently asked questions
-There is no response when the jog dial is touched.
-Sound skips, sound is interrupted, sound is distorted or there is noise.

Exchanging DJ information with other users
-> To the Pioneer DJ forum
-> To the Serato DJ forum

Net Number : 40

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