FAQ
- Q1 I cannot complete pairing.
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A1
Please follow the steps below:
1. Make sure that the device supports Bluetooth if you are unable to perform pairing for the first time.
-> Pairing cannot be performed with unsupported devices.2. Please check if the Bluetooth function of the device is enabled.
-> If not, make it enable.3. Make sure that no other device is connected to the speakers.
->If connected, please disable the Bluetooth function of the connected device.4. Please reboot the Bluetooth device.
-> After reboot, please perform the pairing procedure from the beginning.Net Number : 8 - Q2 The sound is interrupted or noise can be heard.
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A2
The problem may be one of the followings:
1. There is an obstacle that blocks radio waves between the speakers and the Bluetooth device.
-> If there are walls etc. between the speakers and the device, communication will be hindered. Move the speakers and the connected Bluetooth device close to each other so that the sound is not interrupted.2. If you use a Bluetooth device such as a smartphone, tablet, or laptop and running multiple applications, the load on the device is heavy.
-> Exit unused applications on the Bluetooth device to reduce load.3. You are streaming tracks playing on the Bluetooth device via Wi-Fi.
-> If you play tracks in the device and there is no sound interruptions, the communication load of Wi-Fi is the cause. Please refrain from using Wi-Fi on multiple devices at the same time.4. Equipment such as microwave oven, wireless LAN router, cordless phone is used nearby.
-> These devices may interfere with Bluetooth communication. Please do not use them near the speakers.Net Number : 11 - Q3 I cannot connect the speakers and the Bluetooth device.
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A3
The problem may be one of the followings:
1.The speakers and the Bluetooth device are separated.
-> Move the speakers and the connected Bluetooth device close to each other within 1 meter range.2. The speakers and the Bluetooth device are unpaired.
-> You need to pair the speakers and Bluetooth
device.Net Number : 12 - Q4 I performed pairing and they were connected, but cannot connect them again.
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A4
Please follow the steps below:
1. Reboot the Bluetooth device.
2. Follow the instructions of the Bluetooth device to clear the device information of the speakers and pair them again.
※For the instructions of the Bluetooth device, please refer to the instruction manual of the device.Net Number : 13