DDJ-WeGO2

Q1 Sound is distorted.: A1

1. Is the audio input to the [MIC] terminals set to an appropriate level? Set the audio level input to the respective terminals according to the connected devices.
2. Set the output to an appropriate level using the [MASTER VOL] control.

Net Number : 5
Q2 When DJ software is connected, the characters in the track information for MP3 and AAC files are not displayed properly.: A2

This unit’s track information may be in a language not supported by the connected DJ software. Refer to the DJ software’s operating instructions for the range of languages the DJ software supports.

Files in MP3 and AAC format support ID3 tags for embedding track information, so artist names, album names, etc., can be read out from the files and displayed. Files in WAV and AIFF format, on the other hand, do not support ID3 tags, so artist names, album names, etc., cannot be read out from them. To display the track information in this case, the information must first be edited at the “Edit” option. Note that with the Import from iTunes function, the file information in the iTunes library is browsed, so the track information is displayed even for files in WAV and AIFF format.

Net Number : 9
Q3 When the tempo is changed with the Key Lock function turned on, the sound seems distorted. Is this a malfunction?: A3

When the Key Lock function is turned on, key control processing is performed to keep the key constant, so the sound quality changes. This change in sound quality is normal for the product's specifications. This is not a malfunction.

Net Number : 10
Q4 This unit does not work on USB bus power.: A4

The power supply could be insufficient for the following reasons:
- The power supply capacity of the computer’s USB port is too weak.
- Another USB device is connected to the computer.
- Headphones with an impedance of less than 32Ω are connected.
- Headphones are connected to both the stereo phone jack and the stereo mini-phone jack.

Net Number : 30
Q5 I can perform operations with VIRTUAL DJ LE, but no sound is output (the unit is not recognized as an audio device). The DDJ-WeGO2 is recognized on the computer.: A5

If multiple USB devices (such as a mouse, keyboard, etc.) are connected to the same USB bus system on the computer or to a USB hub, VIRTUAL DJ LE may not operate properly due to problems in the USB bus bandwidth or conflicts between the USB devices.
In such cases, changing the USB ports used for connection can sometimes improve the problem.

Net Number : 33
Q6 I cannot operate the master volume and headphones volume knobs on the computer screen from the controller.: A6

The master volume and headphones volume knobs on the computer screen cannot be operated from the controller. Normally use with the knobs set at the maximum setting (turned fully clockwise).

Net Number : 41
Q7 When I use the computer while it is running on battery, operations cannot be performed.: A7

When using the computer on battery, the power management system may set the energy saving mode, reducing the CPU's clock rate and making operation unstable. Use the computer to which this unit is connected on AC power.

Net Number : 51
Q8 During playback, the sound is interrupted or there is noise.: A8

Are other applications running?
When using after switching from another application, turn the DDJ-WeGO2’s power off then back on, then launch the application.

If this does not solve the problem, see [Before you start] >[Using the driver utility software] > [Using the settings utility software] > [Adjusting the buffer size] in the operating instructions.

Net Number : 55
Q9 Sound is not properly output from the master out terminals or headphones.: A9

Are you starting up the DDJ-WeGO2 and Virtual DJ LE in the wrong order? After connecting the DDJ-WeGO2, be sure to first turn on the DDJ-WeGO2’s power and wait for the startup illumination to finish, check that the unit’s [CTRL A], [FX1], [FX2], [FX3] and [CTRL B] buttons are all lit dimly, then launch Virtual DJ LE.

Net Number : 58
Q10 The jog dial, buttons and controls have poor response.: A10

Are other applications running?
When using after switching from another application, turn the DDJ-WeGO2’s power off then back on, then launch the application.

Net Number : 60
Q11 Scratching is not possible, or track playback stops when I simply put my hand near the jog dial during track playback.: A11

The sensitivity of the jog dial’s touch sensor may not be set appropriately. For instructions on setting this sensitivity, see “Adjusting the sensitivity of the jog dial’s touch sensor” in the operating instructions.

Net Number : 62
Q12 The jog dial illumination is not lit in the selected color or sometimes flickers.: A12

The LEDs of the jogs are lit in the color selected by the user only when the beats of the both decks are completely synced.

Net Number : 82
Q13 Noise (a booming sound) can be heard in the sound .: A13

Audio disorders (beeping) may occur in this unit when calling or sending/receiving data on the mobile phone . This problem can arise when the mobile phone's communications protocol is GSM , and is due to interference caused by GSM . If this happens , change the iPhone/iPad's setting to flight mode .
This problem does not occur with the 3G or LTE communications protocols.

Net Number : 84
Q14 I cannot cancel the room lighting mode.: A14

When you control a jog dial, deck button, shift button or MIC VOL knob, the room lighting mode is not cancelled. If you want to cancel the mode, please use other buttons and knobs than the above ones.

Net Number : 88
Q15 Windows users only 1. Audio is not output. or, 2. Cannot control rekordbox.: A15

If audio is not output or you cannot control rekordbox when using Windows, please see here to solve the problems.

Net Number : 100

FAQ Search

-Virtual DJ is a registered trademark of Atomix Productions.
-TRAKTOR is a registered trademark of Native Instruments.
-Windows®" is a registered trademark of Microsoft Corporation in the United States and other countries.
-Mac OS, MAC, iPad,and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.
-iOS is a trademark on which Cisco holds the trademark right in the US and certain other countries.
-Other names of products, companies, and organizations herein are the trademarks or registered trademarks of their respective owners.