1. Playable Music File Formats : mp3, wav, cda, wma, asf, ogg, vdj/vds, m4a, aac.
  2. Playable Video File Formats : avi、mpeg(mpg)、wmv、vob、mov、mp4、m4v、mkv、flv.
  3. Is the file copyright-protected (by DRM)? Copyright-protected files cannot be played.

  1. Is the audio input to the [MIC] terminals set to an appropriate level?
      Set the audio level input to the respective terminals according to the connected devices.
  2. Set the output to an appropriate level using the [MASTER VOL] control.

This unit’s track information may be in a language not supported by the connected DJ software. Refer to the DJ software’s operating instructions for the range of languages the DJ software supports.

Files in MP3 and AAC format support ID3 tags for embedding track information, so artist names, album names, etc., can be read out from the files and displayed. Files in WAV and AIFF format, on the other hand, do not support ID3 tags, so artist names, album names, etc., cannot be read out from them. To display the track information in this case, the information must first be edited at the “Edit” option. Note that with the Import from iTunes function, the file information in the iTunes library is browsed, so the track information is displayed even for files in WAV and AIFF format.

When the Key Lock function is turned on, key control processing is performed to keep the key constant, so the sound quality changes. This change in sound quality is normal for the product's specifications. This is not a malfunction.

The power supply could be insufficient for the following reasons:
- The power supply capacity of the computer’s USB port is too weak.
- Another USB device is connected to the computer.
- Headphones with an impedance of less than 32Ω are connected.
- Headphones are connected to both the stereo phone jack and the stereo mini-phone jack.

If multiple USB devices (such as a mouse, keyboard, etc.) are connected to the same USB bus system on the computer or to a USB hub, Virtual DJ LE may not operate properly due to problems in the USB bus bandwidth or conflicts between the USB devices.
In such cases, changing the USB ports used for connection can sometimes improve the problem.

Virtual DJ LE does not include a function for saving samples. Samples can be saved when you upgrade to Virtual DJ Pro.

The master volume and headphones volume knobs on the computer screen cannot be operated from the controller. Normally use with the knobs set at the maximum setting (turned fully clockwise).

If a hot cue is already set, the hot cue operated directly before is set as the cue point.

This error message appears if Virtual DJ is launched before the DDJ-WeGO is running.
Start up the DDJ-WeGO before launching Virtual DJ.

Set in such a way that the file path to the location where the recording is stored does not contain 2-byte codes (used in Japanese, etc.).

When using the computer on battery, the power management system may set the energy saving mode, reducing the CPU's clock rate and making operation unstable. Use the computer to which this unit is connected on AC power.

1. Have you started up the DDJ-WeGO and Virtual DJ LE in the wrong order? First turn on the DDJ-WeGO’s power, wait for the startup illumination to finish, then start up Virtual DJ LE.

2. Is [Sound Setup] properly set?
Set [Config] – [Sound Setup] in Virtual DJ LE as shown below.

For Windows
1) [Input]: Select [NONE].
2) [Sound Card]: Select [ASIO DRIVER] and [Pioneer DDJ_WeGO ASIO], and check [Ultra-latency ASIO].
3) [Outputs]: Select [HEADPHONES] and [Master:Chan1&2/Headphones:Chan3&4].

For Mac OS
1) [Input]: Select [NONE].
2) [Sound Card]: Select [4-OUT CARD] and [PIONEER DDJ-WeGO].
3) [Outputs]: Select [HEADPHONES] and [Master:Chan1&2/Headphones:Chan3&4].
For details, see “Starting the System” in the quick start guide, or “Basic Operations” in the operating instructions (on the driver CD-ROM).

1. Have you started up the DDJ-WeGO and Virtual DJ LE in the wrong order? First turn on the DDJ-WeGO’s power, wait for the startup illumination to finish, then start up Virtual DJ LE.

2. Is [Sound Setup] properly set?
Set [Config] – [Sound Setup] in Virtual DJ LE as shown below.

For Windows
1) [Input]: Select [NONE].
2) [Sound Card]: Select [ASIO DRIVER] and [Pioneer DDJ_WeGO ASIO], and check [Ultra-latency ASIO].
3) [Outputs]: Select [HEADPHONES] and [Master:Chan1&2/Headphones:Chan3&4].

For Mac OS
1) [Input]: Select [NONE].
2) [Sound Card]: Select [4-OUT CARD] and [PIONEER DDJ-WeGO].
3) [Outputs]: Select [HEADPHONES] and [Master:Chan1&2/Headphones:Chan3&4].
For details, see “Starting the System” in the quick start guide, or “Basic Operations” in the operating instructions (on the driver CD-ROM).

Are other applications running?
When using after switching from another application, turn the DDJ-WeGO’s power off then back on, then launch the application.

If this does not solve the problem, see [Before you start] > [Installing the software] > [About the driver software (Windows)] > [Adjusting the buffer size] in the operating instructions.

To lock the key using the KEY knob, enable the [KEYLOCK] function first, then turn the KEY knob.

There are various possible causes for this, including your specific computer environment. This problem can be solved using one of the methods below.

-Open Virtual DJ LE’s [CONFIG] – [Sound Setup] tab, and at the [Sound card] section check [Ultra-latency ASIO].
-See [Before you start] > [Installing the software] > [About the driver software (Windows)] > [Adjusting the buffer size] in the operating instructions.

1. Have you started up the DDJ-WeGO and Virtual DJ LE in the wrong order? First turn on the DDJ-WeGO’s power, wait for the startup illumination to finish, then start up Virtual DJ LE.

2. Is [Sound Setup] properly set?
Set [Config] – [Sound Setup] in Virtual DJ LE as shown below.

For Windows
1) [Input]: Select [NONE].
2) [Sound Card]: Select [ASIO DRIVER] and [Pioneer DDJ_WeGO ASIO], and check [Ultra-latency ASIO].
3) [Outputs]: Select [HEADPHONES] and [Master:Chan1&2/Headphones:Chan3&4].

For Mac OS
1) [Input]: Select [NONE].
2) [Sound Card]: Select [4-OUT CARD] and [PIONEER DDJ-WeGO].
3) [Outputs]: Select [HEADPHONES] and [Master:Chan1&2/Headphones:Chan3&4].
For details, see “Starting the System” in the quick start guide, or “Basic Operations” in the operating instructions (on the driver CD-ROM).

*It may be necessary to redo the [Sound Setup] settings if the power of the DDJ-WeGO is turned on after launching Virtual DJ. Wait until the DDJ-WeGO’s power is turned on and the startup illumination ends, then launch Virtual DJ.

The display will be garbled if the ID3 tag’s character code is set to Shift JIS.
Virtual DJ only supports Unicode characters.

Are other applications running?
When using after switching from another application, turn the DDJ-WeGO’s power off then back on, then launch the application.

Is a version of Virtual DJ LE in addition to the included version of Virtual DJ LE also installed on your computer?

For Windows
Uninstall all versions of Virtual DJ LE, then reinstall the included version.

For Mac OS
For Mac users, move the Virtual DJ LE icon to the trash to delete it, then delete the files below. After doing this, install the included version of Virtual DJ LE. If other versions of Virtual DJ were also installed (for example Virtual DJ Pro), also reinstall them.
Files to delete:
-Users/(user name)/Library/Caches/com.atomixproductions.virtualdjhome
(when Home Edition is installed)
-Users/(user name)/Library/Caches/com.atomixproductions.virtualdjle
-Users/(user name)/Library/Caches/com.atomixproductions.virtualdjprofull
(when Pro Edition is installed)
-Users/(user name)/Library/Preferences/com.atomixproductions.virtualdj.plist
-Users/(user name)/Library/VirtualDJ
-Users/(user name)/Documents/VirtualDJ

The sensitivity of the jog dial’s touch sensor may not be set appropriately. For instructions on setting this sensitivity, see “Adjusting the sensitivity of the jog dial’s touch sensor” in the operating instructions.

The LEDs of the jogs are lit in the color selected by the user only when the beats of the both decks are completely synced .

Please see the Mix Pulse User Guide

Windows

Go to [Start] menu -> [All programs] > [Pioneer] > [DDJ_WeGO] and click [DDJ Version Display Utility].
The driver software version and the firmware version of DDJ-WeGO are displayed as in the figure below.
Check if the displayed versions of both firmware and driver software are the latest.

⇒Check the latest firmware version.
⇒Check the latest driver software version.

Mac OS

1. Connect DDJ-WeGO to your computer and turn on the power of DDJ-WeGO.
2. Open the [Applications] folder → [Utilities] folder → [System Profiler].
3.Choose [PIONEER DDJ-WeGO] from ▼Hardware - USB
Check if the displayed firmware version is the latest.

If audio is not output or you cannot control rekordbox when using Windows, please see here to solve the problems.