
DDJ-ERGO-V |
FAQ
- Q1 Files cannot be played.
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A1
1. Playable Music File Formats : mp3, wav, cda, wma, asf, ogg, vdj/vds, m4a, aac.
2. Playable Video File Formats : avi、mpeg(mpg)、wmv、vob、mov、mp4、m4v、mkv、flv.
3. Is the file copyright-protected (by DRM)? Copyright-protected files cannot be played.Net Number : 4 - Q2 Sound is distorted.
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A2
1. Is the [GAIN] control set to the proper position? Adjust the [GAIN] control while watching the VIRTUAL DJ LE’s level indicator.
2. Is the audio input to the [AUX IN] and [MIC] terminals set to an appropriate level?
Set the audio level input to the respective terminals according to the connected devices.
3. Are unbalanced signals being output from the [MASTER OUT 1] terminal with a monaural cable?
With unbalanced outputs, the sound will be distorted unless the output is set to an appropriate level.
Set the output to an appropriate level using the [MASTER VOL] control.Net Number : 5 - Q3 Loop function does not work.
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A3
Is a loop set? Set a loop. For details, see "Using the Loop Function" in the "Advanced Operations" section of the operating instructions.
Net Number : 6 - Q4 When DJ software is connected, the characters in the track information for MP3 and AAC files are not displayed properly.
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A4
This unit’s track information may be in a language not supported by the connected DJ software. Refer to the DJ software’s operating instructions for the range of languages the DJ software supports.
Files in MP3 and AAC format support ID3 tags for embedding track information, so artist names, album names, etc., can be read out from the files and displayed. Files in WAV and AIFF format, on the other hand, do not support ID3 tags, so artist names, album names, etc., cannot be read out from them. To display the track information in this case, the information must first be edited at the “Edit” option. Note that with the Import from iTunes function, the file information in the iTunes library is browsed, so the track information is displayed even for files in WAV and AIFF format.
Net Number : 10 - Q5 When the tempo is changed with the Key Lock function turned on, the sound seems distorted. Is this a malfunction?
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A5
When the Key Lock function is turned on, key control processing is performed to keep the key constant, so the sound quality changes. This change in sound quality is normal for the product's specifications. This is not a malfunction.
Net Number : 11 - Q6 The DDJ-ERGO is not recognized by the computer.
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A6
The problem may be one of the following:
-There is a disconnection in the USB cable connecting this unit and the computer.
-The USB cable was disconnected while this unit's firmware was being updated. (When the power is turned on, the Deck A Loop Out indicator lights.)Net Number : 28 - Q7 I can perform operations with Virtual DJ Limited Edition, but no sound is output (the unit is not recognized as an audio device). The DDJ-ERGO is recognized on the computer.
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A7
If multiple USB devices (such as a mouse, keyboard, etc.) are connected to the same USB bus system on the computer or to a USB hub, Virtual DJ Limited Edition may not operate properly due to problems in the USB bus bandwidth or conflicts between the USB devices.
In such cases, changing the USB ports used for connection can sometimes improve the problem.Net Number : 41 - Q8 I can record samples but cannot save them.
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A8
Virtual DJ LE does not include a function for saving samples. Samples can be saved when you upgrade to Virtual DJ Pro .
Net Number : 48 - Q9 I cannot operate the master volume and headphones volume knobs on the computer screen from the controller.
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A9
The master volume and headphones volume knobs on the computer screen cannot be operated from the controller. Normally use with the knobs set at the maximum setting (turned fully clockwise).
Net Number : 50 - Q10 The balance between the volume of the track on the deck and the sampler differs when listening with headphones and when listening with the speakers connected to the MASTER OUT terminals.
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A10
Are the master volume and headphones volume knobs on the computer screen set to the maximum setting (turned fully clockwise)? Use with them set to the maximum setting (turned fully clockwise).
Net Number : 51 - Q11 With a 4-deck layout, decks [C] and [D] are not displayed on the [EFFECTS] panel.
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A11
When the 4-deck layout is set, decks [C] and [D] are not displayed on the [EFFECTS] panel.
Net Number : 52 - Q12 When the same effect is selected for decks [A] and [B], the deck [A] parameter changes when I operate a deck [B] parameter.
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A12
When the same effect is selected for decks [A] and [B] and the effect is not turned on for both decks, the parameter for the opposite deck may change when a parameter operation is performed. When the effect is turned on for both decks [A] and [B], the parameter only changes for the deck that is operated.
Net Number : 53 - Q13 The error message below appears when I start up Virtual DJ. What should I do? [Error in the ASIO sound driver: Your soundcard is probably not connected, or the settings are incorrect.]
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A13
This error message appears if Virtual DJ is launched before the DDJ-ERGO is running.
Start up the DDJ-ERGO before launching Virtual DJ.Net Number : 67 - Q14 I can't record.
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A14
Set in such a way that the file path to the location where the recording is stored does not contain 2-byte codes (used in Japanese, etc.).
Net Number : 68 - Q15 My computer, on which Windows XP is installed, freezes or the CPU usage rate reaches 100%.
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A15
Be sure to quit Virtual DJ LE before turning this unit’s power off. Also, do not disconnect the USB cable during use.
Net Number : 69 - Q16 Nothing is displayed on the computer's screen when Virtual DJ LE is launched.
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A16
Is your computer’s display resolution set to 1024 x 768 or greater?
Right-click the task bar and launch Windows Task Manager. At Windows Task Manager’s [Applications] tab, right-click “VIRTUAL DJ LE” and select “Maximize”.Net Number : 70 - Q17 When I use the computer while it is running on battery, operations cannot be performed.
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A17
When using the computer on battery, the power management system may set the energy saving mode, reducing the CPU's clock rate and making operation unstable. Use the computer to which this unit is connected on AC power.
Net Number : 71 - Q18 The screen stops appearing when the displayed size of application is maximized.
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A18
Right-click the task bar and launch Windows Task Manager. At Window Task Manager’s [Applications] tab, right-click “VIRTUAL DJ LE” and select “Maximize”.
Net Number : 72 - Q19 The display gets corrupt when I select [BeatGrid] at [Sound Effects].
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A19
This is known to happen with Macintosh computers running on a Japanese operating system. The “BeatGrid” function can be used if you switch to English or another language.
Net Number : 73 - Q20 Directly after the DDJ-ERGO is connected, the sound card is selected but playback is not possible.
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A20
1. Have you started up the DDJ-ERGO and Virtual DJ LE in the wrong order? First turn on the DDJ-ERGO’s power, wait for the startup illumination to finish, then start up Virtual DJ LE.
2. Is [Sound Setup] properly set?
Set [Config] – [Sound Setup] in Virtual DJ LE as shown below.For Windows
1) [Input]: Select [MICROPHONE].
2) [Sound Card]: Select [ASIO DRIVER] and [Pioneer DDJ ASIO], and check [Ultra-latency ASIO].
3) [Outputs]: Select [HEADPHONES] and [Master:Chan1&2/Headphones:Chan3&4].For Mac OS
1) [Input]: Select [MICROPHONE].
2) [Sound Card]: Select [4-IN/4-OUT CARD] and [PIONEER DDJ-ERGO].
3) [Outputs]: Select [HEADPHONES] and [Master:Chan1&2/Headphones:Chan3&4].For details, see “Starting the System” in the quick start guide, or “5. Basic Operations” in the operating instructions (on the driver CD-ROM).
Net Number : 75 - Q21 Playback is not possible even when the [Play] button is pressed.
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A21
1. Have you started up the DDJ-ERGO and Virtual DJ LE in the wrong order? First turn on the DDJ-ERGO’s power, wait for the startup illumination to finish, then start up Virtual DJ LE.
2. Is [Sound Setup] properly set?
Set [Config] – [Sound Setup] in Virtual DJ LE as shown below.For Windows
1) [Input]: Select [MICROPHONE].
2) [Sound Card]: Select [ASIO DRIVER] and [Pioneer DDJ ASIO], and check [Ultra-latency ASIO].
3) [Outputs]: Select [HEADPHONES] and [Master:Chan1&2/Headphones:Chan3&4].For Mac OS
1) [Input]: Select [MICROPHONE].
2) [Sound Card]: Select [4-IN/4-OUT CARD] and [PIONEER DDJ-ERGO].
3) [Outputs]: Select [HEADPHONES] and [Master:Chan1&2/Headphones:Chan3&4].For details, see “Starting the System” in the quick start guide, or “5. Basic Operations” in the operating instructions (on the driver CD-ROM).
Net Number : 76 - Q22 During playback, the sound is interrupted or there is noise.
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A22
Are other applications running?
When using after switching from another application, turn the DDJ-ERGO’s power off then back on, then launch the application.If this does not solve the problem, see [Before you start] > [Installing the software] > [About the driver software (Windows)] > [Adjusting the buffer size] in the operating instructions.
Net Number : 77 - Q23 The AUX sound is not output from the headphones.
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A23
Enable [AUX] for all the decks in Virtual DJ LE and assign this to the decks. When this is done, the AUX volume can be adjusted with the channel faders.
Net Number : 79 - Q24 The cursor on the [Browser] panel is not displayed.
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A24
If there are many folders to display, when the rotary selector is pressed and the Browser Zoom mode is set, the cursor may not be displayed in the folder display area. If this happens, the cursor is positioned below the area displayed on the computer screen. Turn the rotary selector counterclockwise until the cursor appears.
You can also use your mouse or keyboard to display the desired folder/file.Net Number : 80 - Q25 During playback, the sound is interrupted or there is noise. (Methods of setting when Virtual DJ LE is running)
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A25
There are various possible causes for this, including your specific computer environment. This problem can be solved using one of the methods below.
1.Open Virtual DJ LE’s [CONFIG] – [Sound Setup] tab, and at the [Sound card] section check [Ultra-latency ASIO].
2. At the same [Sound card] section, click [ASIO config...]. The [PIONEER DDJ ASIO Settings Utility] starts up. Set the kernel buffer to [4].Net Number : 81 - Q26 Sound is not properly output from the master out terminals or headphones.
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A26
When Virtual DJ is launched the first time, set [Sound Setup] in the [Settings] menu at [CONFIG] in the order below.
Settings on Windows
1. [Input]: Select [MICROPHONE].
2. [Sound card]: Select [ASIO DRIVER] > [Pioneer DDJ ASIO].
Check [Ultra-latency ASIO].
3. [Outputs]: Select [HEADPHONES] > [Master:Chan1&2/Headphones:Chan3&4].Settings on Mac OS
1. [Input]: Select [MICROPHONE].
2. [Sound card]: Select [4-IN/4-OUT CARD] > [PIONEER DDJ-ERGO].
3. [Outputs]: Select [HEADPHONES] > [Master:Chan1&2/Headphones:Chan3&4].For details, see “Starting the system” of the Quick Start Guide or “(5) Basic Operation” in the operating instructions (on the driver CD-ROM).
*It may be necessary to redo the [Sound Setup] settings if the power of the DDJ-ERGO is turned on after launching Virtual DJ.
Wait until the DDJ-ERGO’s power is turned on and the startup illumination ends, then launch Virtual DJ.Net Number : 90 - Q27 When Virtual DJ is connected, the characters of the track information displayed on the track list are garbled.
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A27
The display will be garbled if the ID3 tag’s character code is set to Shift JIS.
Virtual DJ only supports Unicode characters.Net Number : 109 - Q28 The jog dial, buttons and controls have poor response.
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A28
Are other applications running?
When using after switching from another application, turn the DDJ-ERGO’s power off then back on, then launch the application.Net Number : 111 - Q29 The blue LEDs around the jog dial sometimes flash or flicker. (The white LEDs around the jog dial flash or flicker on DDJ-ERGO Limited.)
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A29
The blue (white) LEDs on DDJ-ERGO indicates whether the beats of the two decks are synced or not. When the beats of the two decks are synced, the blue (white) illumination is lit brightly and when they become off sync, the illumination is lit dimmer while the Mix Pulse Mode is active.
Please see [Mixing] of [Basic Operation] in the Operating Instructions for details of how to adjust the playing speed.
Net Number : 190 - Q30 Windows users only 1. Audio is not output. or, 2. Cannot control rekordbox.
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A30
If audio is not output or you cannot control rekordbox when using Windows, please see here to solve the problems.
Net Number : 195
- Features (2)
- Read this category first when you see a trouble (5)
- Basic Functions (7)
- Functions (2)
- Functions – Cross (1)
- Functions – DJ software in general (7)
- Functions – TRAKTOR 2 (4)
- Functions – Virtual DJ (19)
- Functions – djay for Mac (4)
- Functions - Serato DJ / Serato DJ Intro (8)
- Functions - djay for iPad / vjay for iPad (6)
- Installation/Connections (6)
- Installation/Connections – DJ software in general (5)
- Installation/Connections – TRAKTOR 2 (3)
- Installation/Connections – Virtual DJ (5)
- Installation/Connections – djay for Mac (1)
- Installation/Connections - djay for iPad / vjay for iPad (3)
- Others (8)
- Troubleshooting (30)
- Troubleshooting – TRAKTOR 2 (10)
- Troubleshooting – djay for Mac (3)
- Troubleshooting –Serato DJ / Serato DJ Intro (7)
- Troubleshooting - No audio (12)
- Troubleshooting - djay for iPad / vjay for iPad (4)
- Troubleshooting - not recognized (10)
- Troubleshooting - sound intermittent (13)
-Serato DJ is a registered trademark of Serato Audio Research Ltd., registered in the U.S. and other countries.
-TRAKTOR is a registered trademark of Native Instruments.
-Cross DJ and Cross are registered trademarks of MixVibes.
-Windows® is a registered trademark of Microsoft Corporation in the United States and other countries.
-Mac OS, MAC, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries.
-iOS is a trademark on which Cisco holds the trademark right in the US and certain other countries.
-Other names of products, companies, and organizations herein are the trademarks or registered trademarks of their respective owners.