DJM-V10 |
FAQ
- Q1 Sound comes out of my headphones or speakers incorrectly.
-
A1
There are 3 things to consider: settings, operation and connection.
Please check each in the following sequence:1) Confirm the audio output destination setting
1. Open rekordbox Preferences.
2. Click [Audio].
3. Check that each item is selected as follows:■ Windows
Audio: DJM-V10 ASIO
Mixer Mode: External
Output Deck1 :DJM-V10 ASIO: CH1
Output Deck2: DJM-V10 ASIO: CH2
Output Deck3: DJM-V10 ASIO: CH3
Output Deck4: DJM-V10 ASIO: CH4
Output Sampler Deck: DJM-V10 ASIO: SAMPLER VOL■ Mac
Audio: DJM-V10
Mixer Mode: External
Output Deck1:DJM-V10: CH1
Output Deck2:DJM-V10: CH2
Output Deck3:DJM-V10: CH3
Output Deck4:DJM-V10: CH4
Output Sampler Deck: DJM-V10: SAMPLER VOL*If you can’t select the correct choice because it isn’t displayed or an error has occurred etc., refer to [Troubleshooting -rekordbox > "I can't set [AUDIO] in the rekordbox Preferences correctly."]
2) Check the volume level operation
1. Play a track.
2. Set the [TRIM] knob to the center (12 o’clock).
3. Slide the channel fader to the top.
4. Slide the crossfader to the center.
5. Turn the MASTER [LEVEL] knob to 2 o'clock.
If the MASTER [LEVEL] indicator lights up more than half way, there’s no problem in the settings and operation.
If you don’t hear any sound from the headphones at this point, check the following:
6. Turn the [MIX] knob for HEADPHONES A/B to the center.
7. Turn the [LEVEL] knob for HEADPHONES A/B all the way to the left.
8. Press the MASTER [CUE] button.
9. Turn the HEADPHONES A/B [LEVEL] knob slowly to the right.3) Check the connection of speakers and headphones
For details, see [Connections] in the Instruction Manual.
Even if you’ve already connected them, reconnect them to make sure they’re properly connected.
You can read the Instruction Manual [here].Note: The DJM-V10-LF doesn't have a crossfader. You can control the volume depending on the scale of the channel fader.
Net Number : 39 - Q2 I can't set [AUDIO] in the rekordbox Preferences correctly.
-
A2
The installation of the driver software may be incomplete or the connection may be causing a problem.
If you’ve already installed the driver software, try again with the following procedure:■Windows
1. Close rekordbox and disconnect the unit from your computer.
2. Open the control panel (or [Start] > [Settings] > [Apps]) and uninstall [DJM-V10].
3. Close Windows.
4. Disconnect other USB devices, USB hubs, etc.
5. Start Windows.
6. Download the driver software from [here].
7. Install the driver software again.
*An error will occur when the license agreement screen is displayed if you try to proceed without clicking "I agree".
8. Connect the unit to another port without using a USB hub, etc.If you still can't set [AUDIO], the problem may be caused by operating system settings, etc.
Refer to cases 3 and 6 in the guide [here].■Mac
1. Close rekordbox and disconnect the unit from your computer.
2. Download the driver software from [here].
3. Double-click [DJM-V10 Uninstaller] to uninstall it.
4. Close your Mac and disconnect other USB devices, USB hubs, etc.
5. Start your Mac.
6. Double-click [DJM-V10 AudioDriver.pkg] to reinstall it.
7. Connect the unit to another port without using a USB hub, etc.
8. Follow the instructions in the troubleshooting guide [here].
*Unnecessary for macOS Sierra 10.12 or earlierNet Number : 40 - Q3 Sound skips, cuts, or is affected by noise.
-
A3
3 main factors can cause this and there are 3 possible fixes.
■When buffer size is the cause
If the buffer size is too low, sound cutting or noise may occur.
You can adjust buffer size in rekordbox [Preferences] < [Audio] < [Buffer size].
(Windows users can adjust it in [Preferences] < [Audio] < [Setting Utility] < [ASIO tab].)
First, select a large value such as 1024. If the problem clears up, adjust to a value small enough that you can’t feel a delay (latency).
*The appropriate value depends on the system environment.■When the connection or other equipment is the cause
An unstable connection with your PC/Mac may cause these problems.
To solve this, shut down your PC/Mac and disconnect all other USB devices and USB hubs.
Then, connect the DJM-V10 directly to a different USB port.■When your system (PC/Mac) is the cause
The following may solve the issue:
- Quit all other applications.
- Disconnect from the internet and exit security software.
- Turn off wireless connections such as Wi-Fi or Bluetooth.
- Turn off power-saving settings.If your computer's system doesn’t meet the requirements of rekordbox, it might cause the issue. See details on system requirements [here].
Net Number : 41