DDJ-WeGO4 |
FAQ
- Q1 What file format can be played?
-
A1
You can play the following file formats with VirtualDJ.
Audio file: mp3, wav, cda, wma, asf, ogg, ogm, m4a, aac, aif, aiff, flac, mpc, ape
Video file: avi, mpeg(mpg), wmv, vob, mov, divx, mp4, m4v, vix, mkv, flv, webmHowever, you need codec supported by your computer.
DRAM protected files cannot be played.Net Number : 3 - Q2 The error message below appears when I start up VirtualDJ. What should I do? -> [VirtualDJ - No sound card / * Pioneer DDJ_WeGO4 ASIO / Failed to initialize ASIO driver]
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A2
When you start up VirtualDJ before DDJ-WeGO4 is launched, this error message always appears.
First, turn on the power of DDJ-WeGO4 and wait until the launch illumination is completed, please start up VirtualDJ.Net Number : 37 - Q3 I can't record.
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A3
Set in such a way that the file path to the location where the recording is stored does not contain 2-byte codes (used in Japanese, etc.).
Net Number : 38 - Q4 Directly after the DDJ-WeGO4 is connected, the sound card is selected but playback is not possible.
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A4
This may be caused by a wrong order of launching devices. DDJ-WeGO4 should be first connected to a computer and turn on the power of DDJ-WeGO4. After waiting until startup illumination is finished, launch VirtualDJ LE.
Net Number : 40 - Q5 Playback is not possible even when the [Play] button is pressed.
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A5
This may be caused by a wrong order of launching devices. DDJ-WeGO4 should be first connected to a computer and turn on the power of DDJ-WeGO4. After waiting until startup illumination is finished, launch VirtualDJ LE.
Net Number : 41 - Q6 During playback, the sound is interrupted or there is noise.
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A6
For Windows users, you can change the buffer size in [DDJ_WeGO4 ASIO Settings Utility]. Please follow the steps below to prevent this issue.
(1)For Windows 7, click [Start] menu of Windows > [All Programs] > [Pioneer] > [DDJ_WeGO4] > [DDJ_WeGO4 ASIO Settings Utility].
For Windows 10/8.1, click [Pioneer] > [DDJ_WeGO4 ASIO Settings Utility] from [Apps view].(2) Check that there are no interruptions in the sound with the default settings ([Kernel Buffers]: 3, [Buffer Size]: 256 samples).
[If there are no interruptions in the sound with the default settings]
Gradually decrease the buffer size, setting it to the minimum value at which there are no interruptions in the sound.
Now set the kernel buffer to [2] and check whether there are interruptions in the sound. If there are interruptions in the sound, set the kernel buffer to [3].[If there are interruptions in the sound with the default settings]
Set the kernel buffer to [4], then set the buffer size to the minimum value at which there are no interruptions in the sound.Net Number : 43 - Q7 Microphone output sound is distorted.
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A7
Is the DDJ-WeGO3 unit connected to any device with high output level such as a wireless microphone?
If the output level switch or gain adjustment is equipped with the wireless microphone or other devices, please lower the signal level to the mic input of this unit.
For further details, please refer to the instruction manuals of such devices.The standard input level/ input impedance of the mic input of DDJ-WeGO4 is -52dBV/3kΩ.
Net Number : 66 - Q8 Operation is possible with VirtualDJ but the sound is not output.
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A8
Please check the controls such as CH faders, crossfader, MASTER LEVEL knob and EQ knobs are in the right positions. Also, please check the Master Gain knob on the top of the application GUI is in the right position.
Net Number : 78