XDJ-RX2
XDJ-RX2-W

Q1 Windows users only 1. Audio is not output. or, 2. Cannot control rekordbox.: A1

If audio is not output or you cannot control rekordbox when using Windows, please see here to solve the problems.

Net Number : 112
Q2 Can I control rekordbox video?: A2

Yes,
Pioneer DJ provides the latest firmware and driver software on its web support page. Get them from the support page

Net Number : 114
Q3 I would like to know the recommended environment for rekordbox video.: A3

The recommended environment for rekordbox video is as follows.

Windows:
Windows 10, 8.1, or 7 (64-bit, latest service pack)

Mac:
macOS Sierra 10.12 (latest update), OS X 10.11 or 10.10 (latest update)

2.2 GHz quad-core Intel® Core™ i7 or better
16 GB or more of RAM

For details, refer to the rekordbox support website.
http://rekordbox.com

Net Number : 115
Q4 I would like to know the minimum operating environment for rekordbox.: A4

The minimum operating environment for rekordbox is as follows.

Windows:
Windows 10, 8.1, or 7 (latest service pack)

macOS Sierra 10.12 (latest update), OS X 10.11 or 10.10 (latest update)

Intel® processor Core™ i7, i5, or i3
Intel® processor Core™ 2 Duo 2.0 GHz or higher
4 GB or more of RAM

For details, refer to the rekordbox support website.
http://rekordbox.com

Net Number : 116
Q5 I did not receive an e-mail saying registration of my Pioneer DJ account is completed.: A5

See "My Pioneer DJ Account" from the Support menu of pioneerdj.com.

Net Number : 130
Q6 Is a rekordbox license key included?: A6

A license key for rekordbox dj is included.
Also, a license key for rekordbox video is included with a limited number of units.
*Units with which it is included have a rekordbox video sticker affixed to the packaging box.

Net Number : 148
Q7 How do I activate rekordbox video?: A7

For details, please refer to the following.
rekordbox site (Download Guide & User Manual)
rekordbox video (Hardware Diagram)

When using rekordbox video, you need to update the firmware version of the XDJ-RX2 to Ver. 1.11 or later.
For details, refer to here.

Net Number : 149
Q8 When using rekordbox dj with XDJ-RX2, setting changes are not reflected to rekordbox dj after changing the settings on the XDJ-RX2 utility (LOAD LOCK, etc.).: A8

The utility settings on XDJ-RX2 are not reflected to rekordbox dj.

While using rekordbox dj (PERFORMANCE mode):
1. When tracks on rekordbox dj are played, rekordbox dj preferences settings are enabled.
2. When tracks not on rekordbox dj are played, XDJ-RX2 utility settings are enabled.

When using rekordbox (EXPORT mode), XDJ-RX2 utility settings are enabled.

Net Number : 150

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