DDJ-SZ2

Q1 The quantize function does not operate.: A1

To use the quantize function, the song to be played by Serato DJ must be analyzed by Serato DJ beforehand.

After prior analysis, pressing the QUANTIZE button switches the quantize function on and off.

Net Number : 20
Q2 BPM is not displayed on the Serato DJ screen.: A2

It is possible that the music file has not been analyzed by Serato DJ.

For how to analyze music files, see the Serato DJ Software Manual. Obtain the Serato DJ Software Manual from the following Serato website.
http://serato.com/

Net Number : 59
Q3 The SYNC function does not work.: A3

It is possible that the music file has not been analyzed by Serato DJ.
For how to analyze music files and details on the SYNC function, refer to the Serato DJ Software Manual. Obtain the Serato DJ Software Manual from the following Serato website.
http://serato.com/

Net Number : 60
Q4 A file cannot be played.: A4

Is the file copyright-protected (by DRM)? Copyright-protected files cannot be played.
Also, there is a possibility that the file is damaged, the file name has been changed, or the file has been moved. Use the status icon of the library to check. For details, see "Operation and Management of Library" in the Serato DJ Software Manual.
Obtain the Serato DJ Software Manual from the following Serato website.
http://serato.com/

Net Number : 66
Q5 The message "Log in with the computer administrator's account" appears and Serato DJ cannot be installed.: A5

Set the cursor to the shortcut icon of the Serato DJ application, then right-click and display the properties. In the Compatibility tab, there is an item called Privilege Level. Tick the [Run this program as an administrator] check box and then click OK. Once the dialog box closes, launch the Serato DJ application.

Net Number : 73
Q6 When Serato DJ is launched after this unit (DDJ-SZ2) is connected to a computer (Windows) via USB and the unit power is turned on, the unit is recognized for a moment but connection is disconnected immediately.: A6

There is a possibility that the driver software is not installed.
When a computer is used, the driver software must be installed. For the installation method, refer to "Installing the software" in the operating instructions.

Net Number : 82
Q7 I installed Serato DJ and now a BUY/ACTIVATE icon is displayed on the Online menu. Do I need to activate the software or purchase Serato DJ?: A7

If you are using the DDJ-SZ2, you do not need to activate the software or a purchase a license.　But you need activate the Flip and Pitch n' Time DJ before you use them.

Net Number : 86
Q8 No sound is produced when using in combination with Serato DJ.: A8

1. Has the dedicated driver been installed?
The dedicated driver software must be installed before using this unit connected to the computer.
The driver software is supported on the following operating systems.
-Windows
　　Windows 7　　 32-bit/64-bit
　　Windows 8.1　　32-bit/64-bit
　　Windows 10　　 32-bit/64-bit
-Mac OS
　　Mac OS X 10.12/10.11/10.10/10.9 32-bit/64-bit
　　For details, see "Installing the driver software" in the operating instructions.

2. Are this unit and the computer properly connected by a USB cable?
　This unit and the computer must be connected properly.
　*The unit's dedicated driver software is only compatible with Hi-Speed USB.
　　Check that your computer, USB port and USB cable support Hi-Speed USB.

3. Is your Serato DJ software version 1.9.3 or later?
　When this unit and the Serato DJ software are connected, you must use version 1.9.3 or later software.
　Serato DJ is supported on the following operating systems.
　-Windows
　　Windows 10, 8.1, 7
　　　32-bit : Core i3, i5, i7 1.07GHz+ /(memory) 4GB
　　　64-bit: Core i3, i5, i7 1.07GHz+ /(memory) 4GB
　-Mac OS
　　Mac OS X 10.12/10.11 /10.10/10/9
　　　32-bit : Core i3, i5, i7 1.07GHz+ /(memory) 4GB
　　　64-bit: Core i3, i5, i7 1.07GHz+ /(memory) 4GB
For details, see "Installing the software" in the operating instructions.

4. Is Track Gain Adjust or Master Output Level Adjust of the Serato DJ software turned fully down?
Adjust them to an appropriate position.
For details on making settings in Serato DJ, see the Serato DJ Software Manual.

5. Is the position of the mixer input selector switch set to [USB DECK*]?
Turn the input selector switch and set it to [USB DECK*].

6. Is [TRIM] set to the proper position? Adjust [TRIM] so that the orange indicator on the channel level indicator lights at the peak level.

7. Is [MASTER LEVEL] set to the proper position? Adjust [MASTER LEVEL] so that the master level indicator’s orange indicator lights at the peak level.

8. Are the terminals or plugs dirty? Wipe any dirt off terminals and plugs before connecting.

Net Number : 91
Q9 It takes time for the unit to be recognized after Serato DJ is started.: A9

When multiple ASIO drivers have been installed on the computer, it may take time for this unit to be recognized by Serato DJ after startup. Uninstall unnecessary ASIO drivers. For the uninstalling method, check with the maker of the respective ASIO driver.

Net Number : 93
Q10 Windows crashes when Serato DJ is started.: A10

When the ASIO's buffer size is set to near the maximum value (1920 sample), Windows may crash when Serato DJ is started. To avoid this, lower the buffer size.

Net Number : 94
Q11 Characters displayed in the track list are garbled.: A11

If Shift JIS is used as the ID3 tag character code, the characters will be garbled.
Only Unicode is supported with this application.

Net Number : 102
Q12 Tracks in iTunes are shown, but they cannot be played.: A12

QuickTime of Apple is needed to play the music files in AAC format.
　Please install QuickTime into your computer.
　After installing QuickTime, launch Serato DJ and untick "Show iTunes Library" in Library + Display on SETUP window in Serato DJ.
　Then, tick it again to start using these files.
　Please ensure iTunes is updated to the latest version.

iTunes and QuickTime are trademarks of Apple Inc., registered in the U.S. and other countries.

Net Number : 108
Q13 Music files in AAC format cannot be played. They cannot be loaded to a crate and/or a deck.: A13

QuickTime of Apple is needed to play the music files in AAC format.
Please install QuickTime into your computer.

After installing QuickTime, launch Serato DJ and untick "Show iTunes Library" in Library + Display on SETUP window on Serato DJ.
Then, tick it again to start using these files.
Please update iTunes to the latest version.

iTunes and QuickTime are trademarks of Apple Inc., registered in the U.S. and other countries.

Net Number : 109

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