DDJ-WeGO |
FAQ
- Q1 The master output is distorted or clipping noise is heard.
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A1
Does the Limiter illuminate in the upper right of the GUI?
When the Limiter is activated to prevent clipping, these problems can occur.
Then, turn the master volume down to a level at which the Limiter is not illuminated.
If turning down the master volume does not solve the problem, increase the [USB BUFFER SIZE] setting at [SETUP] > [HARDWARE].Net Number : 81 - Q2 The Mix Pulse function does not work.
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A2
Serato DJ Intro does not support "Mix Pulse" illumination of the PULSE CONTOROL.
Net Number : 82 - Q3 The characters of the track information displayed on the track list are garbled.
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A3
The display will be garbled if the ID3 tag’s character code is set to Shift JIS.
Serato DJ Intro only supports Unicode characters.Net Number : 83 - Q4 "NO DEVICE CONNECTED" appears even when Serato DJ / Serato DJ Intro is launched and DDJ-WeGO cannot be connected to the software.
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A4
Please follow the instruction below.
1. Only for Serato DJ users: Did you activate Serato DJ after it is launched on your computer?
Please see the "Serato DJ Setup Guide" for details of activation method, then activate Serato DJ.2. Are the firmware of DDJ-WeGO and software of Serato DJ / Serato DJ Intro updated to the latest versions?
Please see the PioneerDJ support page below to check the latest versions.
Latest Firmware3. Close Serato DJ / Serato DJ Intro and after turning off the power of DDJ-WeGO, turn the power on again.
Ensure that the launch illumination of DDJ-WeGO is completed. Then, launch Serato DJ / Serato DJ Intro.4. Are there any other DJ applications than Serato DJ / Serato DJ Intro running on your computer?
After shutting down all the other DJ applications, launch Serato DJ or Serato DJ Intro.*The procedures below are only for Mac users.
5. Check the Audio MIDI Setup.1) Ensure that the power of DDJ-WeGO is turned off.
Open [Application] -> [Utility] -> [Audio MIDI Setup].
2) Click [Window] in the menu and select [Show MIDI Window].
3) In the [MIDI Studio], select "PIONEER DDJ-WeGO" and select [Remove Device] to delete it.
If "Pioneer DDJ-WeGO" (Only "P" is upper case and "ioneer" are lower case.) is also displayed,
select [Remove Device] to deleted it.
4) Turn on the power of DDJ-WeGO and ensure that "PIONEER DDJ-WeGO" is displayed in [MIDI Studio].
Then, launch Serato DJ / Serato DJ Intro.
Net Number : 84 - Q5 It takes much time for the controller to be recognized by Serato DJ after the application is launched.
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A5
When multiple ASIO drivers are installed into a computer, it may take time for the controller to be recognized by Serato DJ.
Please uninstall unnecessary ASIO drivers.
Please ask the manufacturers of ASIO drivers for details of how to uninstall them.ASIO driver: A type of driver software which controls sound input and output between a computer and a soundcard (audio interface).
Net Number : 107 - Q6 Tracks in iTunes are shown, but they cannot be played.
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A6
QuickTime of Apple is needed to play the music files in AAC format.
Please install QuickTime into your computer.
After installing QuickTime, launch Serato DJ and untick "Show iTunes Library" in Library + Display on SETUP window in Serato DJ.
Then, tick it again to start using these files.
Please ensure iTunes is updated to the latest version.Also, please see the FAQ in the Serato website from the following link:
http://serato.com/dj/support/16981/itunes-aac-tracks-are-shown-but-will-not-play-on-your-windows-machineiTunes and QuickTime are trademarks of Apple Inc., registered in the U.S. and other countries.
Net Number : 109 - Q7 Music files in AAC format cannot be played. They cannot be loaded to a crate and/or a deck.
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A7
QuickTime of Apple is needed to play the music files in AAC format.
Please install QuickTime into your computer.After installing QuickTime, launch Serato DJ and untick "Show iTunes Library" in Library + Display on SETUP window on Serato DJ.
Then, tick it again to start using these files.
Please update iTunes to the latest version.Also, please see the FAQ in the Serato website from the following link:
http://serato.com/dj/support/16981/itunes-aac-tracks-are-shown-but-will-not-play-on-your-windows-machineiTunes and QuickTime are trademarks of Apple Inc., registered in the U.S. and other countries.
Net Number : 110
-Serato DJ is a registered trademark of Serato Audio Research Ltd., registered in the U.S. and other countries.
-TRAKTOR is a registered trademark of Native Instruments.
-Windows®" is a registered trademark of Microsoft Corporation in the United States and other countries.
-Mac OS, MAC, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries.
-iOS is a trademark on which Cisco holds the trademark right in the US and certain other countries.
-Other names of products, companies, and organizations herein are the trademarks or registered trademarks of their respective owners.