DDJ-WeGO |
FAQ
- Q1 Read this category first when you find any troubles.
-
A1
When you find any troubles, please use the following check list.
1. Did you install the driver software?
If you use a Windows computer, you need to install an ASIO driver. If you use a Mac computer, you do not need to install the driver.Before you install the ASIO driver, turn off the power of DDJ-WeGO and disconnect a USB cable between DDJ-WeGO and your computer. Please shut down all software on your computer if any is running.
1) Turn the power of your computer.
2) Insert a CD-ROM bundled with DDJ-WeGO.
3) Double click [Pioneer_DDJ_WeGO_Driver_XXXXX.exe]. XXXXX represents version number.
4) Follow the instruction on the display.
Please refer to the Operating Instructions as well.The ASIO driver can be downloaded from the URL below.
http://www.pioneerdj.com/en/support/software/ddj-wego#drivers2. Did you finish setting up the DJ software?
Appropriate settings are required to output the sound from the Headphone and Master Out of DDJ-WeGO.No additional setting is needed for Serato DJ Intro.
⇒ How to set up Serato DJ
⇒ How to set up TRAKTOR PRO2
⇒ How to set up djay LE for Mac
⇒ How to set up djay for Mac
⇒ How to set up djay for iPad / vjay for iPadCheck the settings of Virtual DJ:
If you use Virtual DJ LE Ver7.4 or later, the following process is not necessary.When you use Windows OS:
1) Click [CONFIG] on the upper left of the computer screen.
[Settings] window appears.
Select the items below in the [Sound Setup] tab.
1. [Inputs]：[NONE].
2. [Sound card]：[ASIO DRIVER] and [Pioneer DDJ_WeGO ASIO].
3 [Outputs]：[HEADPHONES] and [Master: Chan 1&2/Headphones: Chan 3&4].
4. Tick [Ultra-latency ASIO].2) Click [Apply], then [OK].
When you use Mac OS:
1) Click [CONFIG] on the upper left on the computer screen.
[Settings] window appears.
Select the items below in the [Sound Setup] tab.
1. [Inputs]：Select [NONE].
2. [Sound card]：Select [4-OUT CARD] and [Pioneer DDJ-WeGO].
3 [Outputs]：Select [HEADPHONES] and [Master: Chan 1&2/Headphones: Chan 3&4].2) Click [Apply], then [OK].
3. Did you launch the device in the correct order?
DDJ-WeGo should be powered on always before any DJ software is launched.Correct order: Turn on the power of DDJ-WeGO.
When the launch illumination of DDJ-WeGO is finished, the JOG is lit in the selected color as well as the JOG FX buttons in red.
Then, launch a DJ software.4. Is the firmware the latest?
The firmware is a system software program on the DDJ-WeGO device.
Ensure that the latest firmware is used to enhance the product's performance.Windows
Go to [Start] menu -> [All programs] > [Pioneer] > [DDJ_WeGO] and click [DDJ Version Display Utility].
The driver software version and the firmware version of DDJ-WeGO are displayed as in the figure below.
Check if the displayed versions of both firmware and driver software are the latest.
⇒Check the latest firmware version
⇒Check the latest driver software versionMac OS
1) Connect DDJ-WeGO to your computer and turn on the power of DDJ-WeGO.
2) Open the [Applications] folder → [Utilities] folder → [System Profiler].
3) Choose [PIONEER DDJ-WeGO] from ▼Hardware - USB
Check if the displayed firmware version is the latest.
Frequently asked questions:
-No sound is output from the Headphone or Master Out.
-Audio distortion, glitches, clicks, dropouts or noise
-DDJ-WeGO is not recognized. DDJ-WeGO does not work. (An error message appears when a DJ software is launched.Find other symptoms:
⇒ Troubleshooting (Including Virtual DJ)
⇒ Serato DJ / Serato DJ Intro
⇒ TRAKTOR PRO2
⇒ djay for Mac
⇒ djay for iPad / vjay for iPadCommunicate with other users on DJing.
⇒ Pioneer DJ Forum
⇒ Serato DJ ForumNet Number : 106
-Serato DJ is a registered trademark of Serato Audio Research Ltd., registered in the U.S. and other countries.
-TRAKTOR is a registered trademark of Native Instruments.
-Windows®" is a registered trademark of Microsoft Corporation in the United States and other countries.
-Mac OS, MAC, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries.
-iOS is a trademark on which Cisco holds the trademark right in the US and certain other countries.
-Other names of products, companies, and organizations herein are the trademarks or registered trademarks of their respective owners.