DDJ-SX2

Q1 The message [Log in with the computer administrator’s account] appears and Serato DJ cannot be installed.: A1

Set the cursor to the Serato DJ application’s shortcut icon, then right-click and display the properties. In the Compatibility tab there is an item called Privilege Level. Check “Run This Program As An Administrator”, then click [OK]. Once the dialog box closes, launch the Serato DJ application.

Net Number : 26
Q2 Operation is possible with Serato DJ but the sound is not output (The DDJ-SX2 is not recognized as the audio device).: A2

(1) Set the INPUT SELECT switch to the PC position.

(2) Check that the TRIM control, channel faders, crossfader, MASTER LEVEL control, EQ control, and FILTER control are in appropriate positions.
For details, see "No sound is output from the headphones or from Master Out" in FAQ "Troubleshooting - No audio".

(3) When multiple USB devices (a mouse, a keyboard, etc.) are connected to the same USB bus on the computer or a USB hub, DDJ-SX2 may not operate properly due to problems of USB bus bandwidth or conflicts between USB devices.
The problem can sometimes be solved by changing the USB ports to which devices are connected.

(4) Is the dedicated driver software (for Windows only) installed?
The dedicated driver software must be installed before using this unit connected to the computer.
The driver software supports the following operating systems.
-Windows
　　Windows 7　　 32-bit/64-bit
　　Windows 8　　32-bit/64-bit
　　Windows 8.1 32-bit/64-bit
You can download the driver software from this page.

(5) Are DDJ-SX2 and the computer connected properly with a USB cable?
DDJ-SX2 and the computer must be connected properly.

(6) Is your Serato DJ software version 1.7.0 or later?
When DDJ-SX2 and the Serato DJ software are connected, you must use version 1.7.0 or later software.
Serato DJ 1.7.0 supports the following operating systems.
-Windows
　　Windows 7 and Windows 8.1
　　　　32-bit: (CPU) 2.0 GHz Core 2 Duo, 1.07 GHz Core i3, i5, and i7 / (memory) 2 GB
　　　　64-bit: (CPU) 2.4GHz Core 2 Duo, 1.07 GHz Core i3, i5, and i7 / (memory) 4 GB
-Mac OS
　　Mac OS X 10.9, 10.8, and 10.7
　　　　32-bit: (CPU) 2.0 GHz Core 2 Duo, 1.07 GHz Core i3, i5, and i7 / (memory) 2 GB
　　　　64-bit: (CPU) 2.4 GHz Core 2 Duo, 1.07 GHz Core i3, i5, and i7 / (memory) 4 GB

For the latest operating systems supported by Serato DJ 1.7.0, see the link to the Serato operating requirements page.

(7) Is Track Gain Adjust or Master Output Level Adjust of the Serato DJ software turned fully down?
Adjust them to an appropriate position.
For details on making settings in Serato DJ, see the Serato DJ Software Manual.　<www.serato.com/dj/downloads>

(8) Are the terminals and plugs dirty? Clean the terminals and plugs before making connections.

Net Number : 36
Q3 When I connect the computer (Windows) and this unit (the DDJ-SX2) by USB cable, launch Serato DJ then turn on this unit’s power, this unit is recognized for a second but the connection drops immediately.: A3

You must install the driver software to use the computer (Windows).

Check that the following software is installed on your computer.
When using Windows 7
Start Menu
－All Programs
　－Pioneer
　　－DDJ_SX2
　　　　－DDJ_SX2 ASIO Settings Utility

When using Windows 8.1
App View
-Pioneer
　-DDJ_SX2 ASIO Settings Utility

You can download the driver software from this page.
(ASIO Settings Utility is installed when you install the driver software)

Net Number : 40
Q4 I cannot control Serato DJ's DECK using control CD/Vinyl.: A4

Check the following items:

1. Have you purchased Vinyl/CDJ control as an Expansion Pack from Serato?
You need to purchase Vinyl/CDJ control as an Expansion Pack to use DVS with DDJ-SX2.

2. Is the firmware the latest version?
The firmware is the system software inside the unit. To use this unit more comfortably, always use the latest version.

3. Are the settings and connections correct?
For details on the settings and connections, see "Using the DVS system" in the operating instructions.
The latest firmware and operation instructions can be obtained from the support site on the Pioneer website.

4. Is the Serato DJ version correct?
If you use control CD/Vinyl to control DECK, your Serato DJ version must be 1.7.0 or later.
Obtain the latest Serato DJ software from the following Serato website.
http://serato.com/

Net Number : 78
Q5 Windows crashes when Serato DJ is started.: A5

Try performing the procedure below.
1) Uninstall Serato DJ.
2) Create a new Windows login account with administrator rights.
(Use single-byte alphanumeric characters for the user name.)
3) Log in to Windows with the new login account and install Serato DJ again.

Net Number : 79
Q6 The quantize function does not work.: A6

To use the quantize function, the songs to be played by Serato DJ must be analyzed by Serato DJ beforehand.
　
After prior analysis, pressing the HOT CUE mode button for at least one second switches the quantize function on and off.

For details on the quantize function, see the Serato DJ Software Manual. You can download the Serato DJ Software Manual from Serato’s website below.
http://serato.com/

Net Number : 91
Q7 BPM is not displayed on the Serato DJ screen.: A7

It is possible that the music file has not been analyzed by Serato DJ.
For how to analyze music files, see the Serato DJ Software Manual. Obtain the Serato DJ Software Manual from the following Serato website.
http://serato.com/

Net Number : 94
Q8 The SYNC function does not work.: A8

It is possible that the music file has not been analyzed by Serato DJ.
For how to analyze music files and details on the SYNC function, refer to the Serato DJ Software Manual. Obtain the Serato DJ Software Manual from the following Serato website.
http://serato.com/

Net Number : 95

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-Serato DJ is a registered trademark of Serato Audio Research Ltd., registered in the U.S. and other countries.
-Windows® is a registered trademark of Microsoft Corporation in the United States and other countries.
-Mac OS is a trademark of Apple Inc., registered in the U.S. and other countries.
-Other names of products, companies, and organizations herein are the trademarks or registered trademarks of their respective owners.